Refund policy

Return & Refund Policy

Last updated: July 2026

At Oli Commerce, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee
We offer a full 30-day return window from the date you receive your item. To be eligible for a return, the item must be unused or defective, in its original packaging, and you must provide your order number.

How to Request a Return
Email us at apoio@olicommerce.shop with your order number and reason for return. We respond within 1–2 business days. Refunds are processed within 3–5 business days after approval.

Refunds
Full refunds are issued to your original payment method. If the item arrives damaged or defective, we will send a free replacement at no extra cost.

Damaged or Defective Items
If your item arrives damaged, email us within 7 days of delivery with photos. We will arrange a free replacement or full refund immediately.

Late or Missing Refunds
If you haven't received your refund within 5 business days of approval, contact us at apoio@olicommerce.shop

Contact Us
Email: apoio@olicommerce.shop
Website: olicommerce.shop